Welcome to A1C Insights (the “App”), a mobile application owned and operated by A1C PTE. LTD., a Singapore-registered company (“we,” “us,” or “our”). These Terms and Conditions (“Terms”) govern your access to and use of the App, including all related content, features, and services (collectively, the “Services”).

By creating an account and using our App, you agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you may not access or use the App.

1. Eligibility

By using the App, you represent and warrant that you are at least 18 years of age or the age of legal majority in your jurisdiction, and have the legal capacity to enter into a binding agreement. This App is not intended for or directed at individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that a child under 18 has provided us with personal information, we will take steps to delete such information.

2. Medical Disclaimer

The App is not a medical device and provides informational and educational content only.

The Services are designed to help you track and understand your metabolic health based on the data you provide. The App is not intended for the diagnosis, treatment, cure, or prevention of any disease or medical condition. The information and guidance provided by the App are not a substitute for professional medical advice, diagnosis, or treatment from a qualified healthcare provider.

By using this App, you acknowledge and agree that:

• You should not make any medication changes or adjustments based on the app’s insights without first consulting a qualified healthcare provider.

• You will always consult with a licensed physician or other qualified healthcare provider regarding any medical questions or concerns.

• You will not disregard professional medical advice or delay in seeking it because of something you have read or inferred from the App.

• The App has not been evaluated or approved by the Singapore Health Sciences Authority (HSA), the U.S. Food and Drug Administration (FDA), or any other national or international regulatory authority.

• In the event of a medical emergency, you will contact your local emergency services immediately.

We are not responsible for any health problems that may result from information or insights you obtain from the App. The accuracy of the App's output is dependent on the accuracy of the data you provide. You are solely responsible for providing complete and accurate information.

3. User Accounts

To access the full features of the App, you must create a user account. You agree to provide accurate, current, and complete information during the registration process and to update such information to keep it accurate, current, and complete. You are responsible for safeguarding your account password and for any activities or actions under your account. You agree to notify us immediately of any unauthorized use of your account.

4. Health Data and Privacy

Your privacy is of utmost importance to us. Our collection, use, and disclosure of your personal and health data are governed by our Privacy Policy, which is incorporated by reference into these Terms. By using the App, you consent to the data practices described in our Privacy Policy.

In accordance with Singapore’s Personal Data Protection Act (PDPA) and other applicable privacy laws, we are committed to:

• Consent and Notification: Obtaining your explicit consent for the collection, use, and disclosure of your personal data for specified purposes.

• Data Minimization: Collecting only the personal data that is necessary to provide and improve our Services.

• Security: Implementing reasonable security arrangements to protect your personal data from unauthorized access, use, or disclosure.

• Access and Correction: Providing you with the ability to access and correct your personal data.

• Data Portability: Providing you with a copy of your data in a structured, commonly used, and machine-readable format upon request.

• Data Retention: Retaining your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by law.

• Breach Notification: Notifying you and the relevant authorities in the event of a data breach that is likely to result in significant harm.

  
  

5. User Conduct

You agree not to use the App for any purpose that is illegal or prohibited by these Terms. You are responsible for all of your activity in connection with the Services. Prohibited conduct includes, but is not limited to:

• Using the App for any unlawful purpose or in violation of any local, state, national, or international law.

• Uploading or transmitting any data that is inaccurate, false, or misleading.

• Attempting to reverse engineer, decompile, disassemble, or otherwise attempt to discover the source code of the App.

• Using any automated system, including without limitation “robots,” “spiders,” or “offline readers,” to access the App in a manner that sends more request messages to the App’s servers than a human can reasonably produce in the same period of time by using a conventional on-line web browser.

• Interfering with, disrupting, or creating an undue burden on the App or the networks or services connected to the App.

  
  

6. Intellectual Property

All rights, title, and interest in and to the App and its entire contents, features, and functionality (including but not limited to all information, software, text, displays, images, video, and audio, and the design, selection, and arrangement thereof), are owned by the Company, its licensors, or other providers of such material and are protected by Singapore and international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws.

We grant you a limited, non-exclusive, non-transferable, revocable license to use the App for your personal, non-commercial use only. You must not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of the material on our App, except as it is provided for by the App’s features.

7. User Content

You retain all ownership rights to the personal data and health information you submit to the App. By submitting data to the App, you grant us a non-exclusive, worldwide, royalty-free, sublicensable, and transferable license to use, reproduce, distribute, prepare derivative works of, display, and perform the data in connection with the Services and our business, including for the purpose of providing and improving the Services. This license is limited to the use of de-identified and aggregated data for research and development purposes, as further described in our Privacy Policy.

If you provide us with any feedback, suggestions, or ideas about the Services (“Feedback”), you grant us a perpetual, irrevocable, royalty-free, worldwide license to use, modify, and incorporate such Feedback for any purpose, without any obligation to compensate you.

8. Termination

We may terminate or suspend your access to the App at our sole discretion, without prior notice or liability, for any reason whatsoever, including without limitation if you breach these Terms. Upon termination, your right to use the App will immediately cease.

You may terminate your account at any time by using the account deletion feature within the App or by contacting us at https://a1c.canny.io/insight-user-support. Upon termination, we will handle your data in accordance with our Privacy Policy and applicable law.

9. Disclaimer of Warranties

THE APP IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, WE EXPRESSLY DISCLAIM ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE MAKE NO WARRANTY THAT THE APP WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE, OR THAT THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF THE APP WILL BE ACCURATE OR RELIABLE.

10. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL THE COMPANY, ITS AFFILIATES, DIRECTORS, EMPLOYEES, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO, DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA, OR OTHER INTANGIBLE LOSSES (EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES), RESULTING FROM YOUR USE OF THE APP.

OUR TOTAL CUMULATIVE LIABILITY TO YOU FOR ANY AND ALL CLAIMS AND DAMAGES UNDER THESE TERMS, WHETHER IN CONTRACT, TORT, OR OTHERWISE, SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU HAVE PAID TO US FOR THE USE OF THE APP IN THE 3 MONTHS PRECEDING THE CLAIM, OR (B) FIFTY SINGAPORE DOLLARS (SGD $50.00).

This limitation of liability is a fundamental element of the basis of the bargain between you and us and reflects a fair allocation of risk. The App would not be provided without such limitations.

11. Indemnification

You agree to indemnify, defend, and hold harmless the Company and its affiliates, officers, directors, employees, and agents from and against any and all claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys' fees) that such parties may incur as a result of or arising from your (or anyone using your account's) violation of these Terms.

12. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the Republic of Singapore, without regard to its conflict of law provisions.

Any dispute arising out of or in connection with these Terms, including any question regarding its existence, validity, or termination, shall be referred to and finally resolved by arbitration administered by the Singapore International Arbitration Centre (SIAC) in accordance with the Arbitration Rules of the Singapore International Arbitration Centre ("SIAC Rules") for the time being in force, which rules are deemed to be incorporated by reference in this clause.

The seat of the arbitration shall be Singapore. The Tribunal shall consist of one arbitrator. The language of the arbitration shall be English.

You agree to waive any right to participate in a class action lawsuit or class-wide arbitration.

13. Changes to Terms

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion. We will notify you of any changes by posting the new Terms within the App or by sending you an email.

By continuing to access or use our App after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, you are no longer authorized to use the App.

14. General Terms

• Entire Agreement: These Terms and our Privacy Policy constitute the entire agreement between you and us regarding our App and supersede and replace any prior agreements we might have had between us regarding the App.

• Severability: If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect.

• Waiver: Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights.

• Assignment: You may not assign or transfer these Terms, by operation of law or otherwise, without our prior written consent. Any attempt by you to assign or transfer these Terms, without such consent, will be null and of no effect. We may freely assign or transfer these Terms without restriction.

• Force Majeure: We shall not be liable for any failure to perform our obligations hereunder where such failure results from any cause beyond our reasonable control, including, without limitation, mechanical, electronic, or communications failure or degradation.

  
  

15. Apple App Store Provisions

This App is available for download from the Apple App Store. You acknowledge that these Terms are between you and the Company only, not with Apple, and Apple is not responsible for the App or the content thereof. Apple has no obligation whatsoever to furnish any maintenance and support services with respect to the App. To the maximum extent permitted by applicable law, Apple will have no other warranty obligation whatsoever with respect to the App.

16. Contact Information

If you have any questions about these Terms, please contact us at: https://a1c.canny.io/insight-user-support