1. Agreement to Terms

Welcome to A1C Insights (the “App”), a mobile application owned and operated by A1C PTE. LTD., a Singapore-registered company (“we,” “us,” or “our”). These Terms and Conditions (“Terms”) govern your access to and use of the App, including all related content, features, and services (collectively, the “Services”).

PLEASE READ THESE TERMS CAREFULLY. THEY CONTAIN IMPORTANT INFORMATION REGARDING YOUR LEGAL RIGHTS, INCLUDING A BINDING ARBITRATION PROVISION AND A WAIVER OF CLASS ACTION RIGHTS.

By creating an account and using our App, you agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you may not access or use the App.

2. The Services

Our Services include, but are not limited to, the integration of user input from health integration platforms (e.g., Apple Health, Google Health Connect) and other third-party providers of health data and information, and the utilization of data from third-party sources to generate both high-level and detailed User Health Insights. You acknowledge and consent to the Company’s discretion in modifying, updating, or otherwise altering these Services at any time. You also acknowledge that the availability and functionality of third-party sources are governed by their respective terms of use.

3. Accounts and Eligibility

By using the App, you represent and warrant that you are at least 18 years of age or the age of legal majority in your jurisdiction, and have the legal capacity to enter into a binding agreement. This App is not intended for or directed at individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that a child under 18 has provided us with personal information, we will take steps to delete such information.

To access the full features of the App, you must create a user account. You agree to provide accurate, current, and complete information during the registration process and to update such information to keep it accurate, current, and complete. You are responsible for safeguarding your account password and for keeping your account information secure and confidential. You are responsible for any activities or actions under your account, and you agree to inform the Company immediately of any suspicion that your account has been compromised. If you provide the Company with an email address as part of the account creation process, the Company may furnish you with written correspondence regarding your account and/or send Company-related material, including any promotional materials that the Company owns.

4. Medical Disclaimer

The App and its Services are designed to provide informational insights and serve as an educational tool for preventive health and wellness management. Our goal is to empower you with data to support proactive lifestyle choices. The Services are intended to provide preventive consultation and are not designed for, and must not be used for, diagnostic or curative purposes. The App is not a medical device.

The Services are designed to help you track and understand your metabolic health based on the data you provide. The App is not intended for the diagnosis, treatment, cure, or prevention of any disease or medical condition. The information and guidance provided by the App, including insights from Continuous Glucose Monitor (CGM) data, are not a substitute for professional medical advice, diagnosis, or treatment from a qualified healthcare provider.

By using this App, you acknowledge and agree that:

l  You should not make any medication changes or adjustments based on the app’s insights without first consulting a qualified healthcare provider.

l  You will always consult with a licensed physician or other qualified healthcare provider regarding any medical questions or concerns.

l  You will not disregard professional medical advice or delay in seeking it because of something you have read or inferred from the App.

l  The use of this App does not establish a doctor patient relationship between the User and A1C PTE. LTD. or any of its founders, affiliates, or employees.

l  Usage of AI: The Services utilize Artificial Intelligence to analyze data and generate insights. AI allows for variability and may occasionally produce inaccurate or 'hallucinated' results. Users should verify all AI generated nutritional or metabolic advice with professional guidelines.

l  The App has not been evaluated or approved by the Singapore Health Sciences Authority (HSA), the U.S. Food and Drug Administration (FDA), or any other national or international regulatory authority.

l  In the event of a medical emergency, you will contact your local emergency services immediately.

We are not responsible for any health problems that may result from information or insights you obtain from the App. The accuracy of the App’s output is dependent on the accuracy of the data you provide. You are solely responsible for providing complete and accurate information.

5. Health Data and Privacy

Your privacy is of utmost importance to us. Our collection, use, and disclosure of your personal and health data are governed by our Privacy Policy, which is incorporated by reference into these Terms. By using the App, you consent to the data practices described in our Privacy Policy. This includes the collection of health data from third party wearables and Continuous Glucose Monitors (CGMs) through compatible health integration platforms, as further detailed in Section 6.

In accordance with Singapore’s Personal Data Protection Act (PDPA) and other applicable privacy laws, we are committed to:

●      Consent and Notification: Obtaining your explicit consent for the collection, use, and disclosure of your personal data for specified purposes.

●      Data Minimization: Collecting only the personal data that is necessary to provide and improve our Services.

●      Security: Implementing reasonable security arrangements to protect your personal data from unauthorized access, use, or disclosure.

●      Access and Correction: Providing you with the ability to access and correct your personal data.

●      Data Portability: Providing you with a copy of your data in a structured, commonly used, and machine readable format upon request.

●      Data Retention: Retaining your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by law.

●      Breach Notification: Notifying you and the relevant authorities in the event of a data breach that is likely to result in significant harm.

For more detailed information on our data handling practices, please review our Privacy Policy.

6. Third-party Devices and Services

Our App integrates with third-party devices and services to provide a comprehensive analysis of your metabolic health. This includes, but is not limited to, wearables such as smartwatches, smart rings, and smart bands, as well as Continuous Glucose Monitors (CGMs).

Data Integration with Health Platforms: We retrieve your health data from these devices through compatible health integration platforms (e.g., Apple Health, Google Health Connect). To use these features, you must grant the App permission to read data from your chosen health data repository. You are in control of the data you share with us and can manage these permissions at any time through the respective health platform’s application.

Device Compatibility: We do not endorse or have a direct affiliation with any specific brand of wearables or CGM devices. Any device that can write data to a compatible health platform can be used with our App. You are responsible for ensuring that your chosen device is compatible with your chosen health platform and that you have configured it to share data accordingly.

Data Accuracy: While we strive to provide accurate insights based on the data we receive, we are not responsible for the accuracy, reliability, or completeness of data provided by third-party devices. Any inaccuracies in the data from your devices may affect the quality of the insights provided by the App. We are not liable for “sensor calibration errors, latency, or hardware malfunctions” of the Third-Party devices themselves.

7. Payment and Subscriptions

Subscription Plans: A1C Insights offers a freemium model that allows users to access basic features for free. Access to advanced features, including but not limited to our conversational AI, requires a subscription to one of our paid premium plans. We offer several subscription options, including monthly, quarterly, semi-annual, and annual plans.

Fees: You agree to pay all fees associated with the use of our premium Services. We reserve the right to adjust our pricing and fees at any time. Access to the Services, or to certain content or products included in a subscription, may change from time to time as we introduce new features, develop our existing offering, and sometimes retire features that are not working out as planned. You may purchase a subscription on a recurring basis, which will be disclosed to you prior to purchase, directly from our company.

Payment Processing: All payments for subscriptions are processed through the applicable App Store provider (e.g., Apple App Store, Google Play Store) and are subject to the terms and conditions of that App Store provider. You will be billed through your account with that provider.

Cancellations and Refunds: Subscription cancellations and refund requests are governed by the policies of the applicable App Store provider. To cancel your subscription or request a refund, please refer to the instructions provided by that App Store provider.

8. User Conduct and Content

Prohibited Conduct: You agree not to use the App for any purpose that is illegal or prohibited by these Terms. You are responsible for all of your activity in connection with the Services. Prohibited conduct includes, but is not limited to:

●      Distributing the Services for any purpose, including without limitation compiling an internal database, or distributing or reproducing the Services by way of the press or media or through any commercial network, cable, or satellite system.

●      Creating derivative works of, reverse engineering, decompiling, disassembling, adapting, translating, transmitting, arranging, modifying, copying, bundling, selling, sublicensing, exporting, merging, transferring, loaning, renting, leasing, assigning, sharing, outsourcing, hosting, publishing, making available to any person, or otherwise using, either directly or indirectly, the Services in whole or in part, in any form or by any means whatsoever, be they physical, electronic, or otherwise.

●      Permitting, allowing, or doing anything that would infringe or otherwise prejudice the proprietary rights of the Company or its licensors, or allowing any third party to access the Services.

●      Probing, scanning, or testing the vulnerability of the Services or any system or network.

●      Breaching or otherwise circumventing any security or authentication measures.

●      Accessing, tampering with, or using non-public areas or parts of the Services, or shared areas of the Services you have not been invited to.

●      Accessing, searching, or creating accounts for the Services by any means other than our publicly supported interfaces.

●      Attempting to manipulate the AI’s core instructions, “jailbreak” the system, or engage in prompt injection attacks.

●      Interfering with, disrupting, or creating an undue burden on the App or the networks or services connected to the App.

●      Promoting or advertising products or services other than your own without appropriate authorization.

●      Circumventing storage space, usage, or transaction limits for improper means, including and not limited to circumventing our fees.

●      Harassing or abusing Company personnel or representatives or agents performing services on behalf of the Company.

Prohibited Content: You hereby represent and warrant that any content you provide:

●      Is not created solely for the purpose of advertising or other commercial content, including and not limited to any company logos, links, or names.

●      Does not contain spam, unwanted contact, or content that is shared repeatedly in any disruptive manner.

●      Does not endorse or promote illegal or harmful activity, and is not sexually explicit, violent, graphic, threatening, or harassing.

●      Does not attempt to impersonate another person, account, or entity, including and not limited to a representative of the Company.

●      Is not illegal and does not violate another person’s or entity’s rights, including and not limited to intellectual property rights and privacy rights.

●      Does not contain another person’s private or confidential information, including content that is sufficient to identify a listing’s location.

●      Is not fraudulent, defamatory, or misleading, and does not violate the law in any way.

Compliance with Laws: You agree to use the Services only for lawful purposes and to conduct your business and any transactions that use the Services in accordance with all applicable laws and regulations. You will not use the Services for any fraudulent or illegal activity.

9. User Interactions with Other Users

You are solely responsible for your interactions with other users. The Company does not conduct criminal background or identity verification checks on its users or their interests and does not take responsibility for anything related to user interactions with other users. The Company reserves the right to conduct any screenings of its users at any time and using available public records.

10. User Content and Feedback

License Grant for User Content: Our Services may enable you to provide feedback, text, photos, information, and other content (“User Content”). Except for your non-public personal information, you hereby grant to the Company a perpetual, unlimited, royalty-free, worldwide, non-exclusive, irrevocable, transferable license to use, display, reproduce, copy, modify, prepare derivative works of, distribute, and otherwise exploit your User Content without limitation. The Company shall not be obliged to provide you with compensation of any sort for such license. The Company is not subject to any obligations of confidentiality regarding any such User Content unless specifically agreed to by the Company in writing or required by law. If your User Content includes personal information, our Privacy Policy describes how we use that personal information.

Your Responsibility for User Content: You are solely responsible for all User Content that you provide and warrant that you either own it or are authorized to grant the Company the rights described in these Terms. You are responsible and liable if any of your User Content violates or infringes the intellectual property or privacy rights of any third party. You further agree that you will not submit material that is copyrighted, protected by trade secret, or otherwise subject to third-party proprietary rights, including privacy and publicity rights, unless you are the owner of such rights or have permission from their rightful owner to post the material and grant the Company the necessary rights granted in these Terms. You agree to defend, indemnify, and hold the Company harmless from all damage or liability we incur because of your violation of this provision.

Feedback: If you or any other authorized user sends or transmits any communications or materials to us by mail, email, telephone, or otherwise, suggesting or recommending changes to the Services, including without limitation new features or functionality relating thereto, or any comments, questions, suggestions, or the like (“Feedback”), the Company is free to use such Feedback and any ideas, know-how, concepts, techniques, or other intellectual property rights contained in the Feedback, for any purpose whatsoever without any attribution or compensation to any party, although the Company is not required to use any Feedback.

11. Intellectual Property

Our Intellectual Property: All rights, title, and interest in and to the App and its entire contents, features, and functionality (including but not limited to all information, software, text, displays, images, video, and audio, and the design, selection, and arrangement thereof), are owned by the Company, its licensors, or other providers of such material and are protected by Singapore and international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws. Except for the limited license to access the Services identified in this document, you acknowledge that nothing contained in these Terms shall be construed as granting or conferring to you, by implication, estoppel, or otherwise, any right, title, or interest to any intellectual property of the Company, our third-party service providers, or any other third party.

License to Use the Services: Subject to your payment of applicable fees and continued compliance with this Agreement, we grant you a limited, non-exclusive, revocable, non-transferable, non-sublicensable license to access and use the Services as authorized in these Terms for your personal, non-commercial use only. You must not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of the material on our App, except as it is provided for by the App’s features.

12. Termination and Suspension

Termination: We may terminate or suspend your access to the App at our sole discretion, without prior notice or liability, for any reason whatsoever, including without limitation if you breach these Terms. Upon termination, your right to use the App will immediately cease.

Suspension of Services: Without limiting our ability to terminate under this Agreement or our right to change, modify, suspend, or discontinue the Services at any time as set forth elsewhere in these Terms, we also reserve the right to cancel or suspend transactions and/or our Services due to fraud or compliance-related concerns.

You may terminate your account at any time by using the account deletion feature within the App or by contacting us via the method described in the Contact Information section. Upon termination, we will handle your data in accordance with our Privacy Policy and applicable law.

13. User Assumption of Risk and Sole Responsibility

You expressly understand, acknowledge, and agree that you are solely responsible for your decisions and actions while using our Services. You freely and voluntarily assume all risks, known and unknown, associated with your use of the Services, including but not limited to the risk of physical, psychological, or emotional injury, illness, damage, loss, or any other harm.

You are solely responsible for any and all consequences arising from your reliance on any information, insights, or functionalities provided by the App. The Company shall not be liable for any decisions you make or actions you take in reliance upon the Services.

Furthermore, you acknowledge that the security and confidentiality of personal information and transactions transmitted over the internet cannot be guaranteed. You assume all risks associated with the transmission of your data to and from the Services, and your access to and use of the Services is entirely at your own risk.

14. Disclaimer of Warranties

THE APP IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, WE EXPRESSLY DISCLAIM ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE MAKE NO WARRANTY THAT THE APP WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE, OR THAT THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF THE APP WILL BE ACCURATE OR RELIABLE.

15. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL THE COMPANY, ITS AFFILIATES, DIRECTORS, EMPLOYEES, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO, DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA, OR OTHER INTANGIBLE LOSSES (EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES), RESULTING FROM YOUR USE OF THE APP.

OUR TOTAL CUMULATIVE LIABILITY TO YOU FOR ANY AND ALL CLAIMS AND DAMAGES UNDER THESE TERMS, WHETHER IN CONTRACT, TORT, OR OTHERWISE, SHALL NOT EXCEED THE GREATER OF TWENTY FIVE PERCENT (25%) OF THE TOTAL FEES PAID BY YOU TO THE COMPANY FOR THE SERVICES DURING THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

This limitation of liability is a fundamental element of the basis of the bargain between you and us and reflects a fair allocation of risk. The App would not be provided without such limitations.

16. Indemnification

You agree to indemnify, defend, and hold harmless the Company and its affiliates, officers, directors, employees, and agents from and against any and all claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys’ fees) that such parties may incur as a result of or arising from your (or anyone using your account’s) violation of these Terms.

17. Governing Law and Dispute Resolution

Governing Law: These Terms shall be governed by and construed in accordance with the laws of the Republic of Singapore, without regard to its conflict of law provisions.

Binding Arbitration: Any dispute arising out of or in connection with these Terms, including any question regarding its existence, validity, or termination, shall be referred to and finally resolved by arbitration administered by the Singapore International Arbitration Centre (SIAC) in accordance with the Arbitration Rules of the Singapore International Arbitration Centre (“SIAC Rules”) for the time being in force, which rules are deemed to be incorporated by reference in this clause.

The seat of the arbitration shall be Singapore. The Tribunal shall consist of one arbitrator. The language of the arbitration shall be English.

You agree to waive any right to participate in a class action lawsuit or class-wide arbitration.

18. Changes to Terms

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will provide at least 30 days’ notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion. We will notify you of any changes by posting the new Terms within the App or by sending you an email.

By continuing to access or use our App after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, you are no longer authorized to use the App.

19. General Terms

Privacy: By accessing or using the Services, you acknowledge that you have read, understood, and agree to be bound by these Terms and the Company’s Privacy Policy, which is incorporated herein by reference. If you do not agree to these Terms and the Privacy Policy, you may not use the Services. Any information you provide to the Company is subject to the Privacy Policy, which governs the Company’s collection and use of your information.

Entire Agreement: These Terms and our Privacy Policy constitute the entire agreement between you and us regarding our App and supersede and replace any prior agreements we might have had between us regarding the App.

Severability: If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect.

Waiver: Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights.

Assignment: You may not assign or transfer these Terms, by operation of law or otherwise, without our prior written consent. Any attempt by you to assign or transfer these Terms, without such consent, will be null and of no effect. We may freely assign or transfer these Terms without restriction.

Force Majeure: We shall not be liable for any failure to perform our obligations hereunder where such failure results from any cause beyond our reasonable control, including, without limitation, mechanical, electronic, or communications failure or degradation, and cloud service provider outages (e.g., AWS, Azure, OpenAI API downtime).

Inurement: This Agreement shall inure to the benefit of and be binding upon each of us and our respective successors and permitted assigns. You acknowledge having read this Agreement before accepting it, having the authority to accept this Agreement, and having received a copy of this Agreement.

20. Contact Information

If you have any questions about these Terms, please contact us at: [email protected]